Privacy Policy of GreatFire VPN

1. Personal Data Collection and Use

As a provider of an online privacy service, we strive to collect the minimal amount of information required to operate our service. This often means difficult trade-offs between the information we collect and the performance of our service.

1.1 What is Personal Data?

"Personal Data" means any information relating to an identified or identifiable natural person and includes information provided by you while using our Services. If we use or store Personal Data with information that is non-personal, we will consider the combination as Personal Data.

1.2 Account User Data

When you create or update your GreatFire VPN user account, we collect and store the following Account Data:

• Account name - To identify you as a user
• Email address (if provided) - For communication and account management
• Email confirmation status - To verify your email address is valid

1.3 Operational Data

We collect and store Operational Data required to operate our Services:

• OS Version - For user support and troubleshooting
• App Version - For user support and troubleshooting
• Active status this month - For customer satisfaction and support
• Total data used this month - For network planning and support
• Operational events - For troubleshooting account and payment issues

1.4 Payment Data

When you make a payment, we collect:

• Nothing - All payments are processed through our partners

We process payments securely through PCI-compliant payment processors. We never store your credit card number or payment location.

1.5 Data We Do Not Collect

GreatFire VPN explicitly does NOT collect, store or log:

• IP addresses visiting our website
• IP addresses upon service connection
• DNS Queries while connected
• Any information about the applications, services or websites our users use while connected to our Service

2. Data Protection and Privacy

2.1 Data Security

We implement strong safeguards to protect your privacy:

• Military-grade encryption for all data transmission
• Secure servers with regular security audits
• Strict access controls and authentication procedures
• Regular security updates and patches

2.2 Data Sharing

We do not share your personal data with third parties except:

• Payment processors for subscription management
• When required by law enforcement with valid legal process
• With your explicit consent

2.3 Data Retention

We store your Personal Data only as long as necessary to:

• Provide our Services
• Resolve disputes
• Establish legal defenses
• Conduct audits
• Enforce our agreements
• Comply with applicable laws

We will delete your account data within 30 days after you cancel your subscription or when you request deletion.

3. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

4. Contact Information

For privacy-related inquiries:

• Email: [email protected]